D3xter Inc.

Terms & Conditions

This document represents Terms & Conditions between D3xter Inc. and Customer which contains, Service Level Agreement (“SLA” or “Agreement”) and Refund Policies for the purchased services.
Following Agreement applicable after the purchase of services by the customer.

Service Level Agreement

This Agreement outlines the parameters of below mentioned IT services covered as they are mutually understood and agreed by the primary stakeholders.

Service Management

Following is the process for the services provided to the customer after the purchase. Some services require special management processes which are specified below.

General

  • Our technical support team shall only assist queries from the registered customer email id.
  • Our support team is working hard to respond to all of the queries as early as possible, however the average time shall be 48 Hrs.
  • Any customization in the page/feature outside the selected theme demo, will be charged as an add-on service.
  • ETA for each ticket or any add-on service will be provided according to the requirements.
  • All support queries can be monitored from the customer support dashboard at https://d3xter.com/my-dashboard/support/.
  • Any new query can be submit from the customer dashboard at https://d3xter.com/submit-ticket/ or by email at support@d3xter.com
  • Dedicated slack channel for instant communication will be available for the social media services.
  • Dedicated slack channels can be subscribed for other services, such as website development, online store on 3$ / Day.

 

Website / Online Store

  1. After the purchase within 48 Hrs (in working days, Monday – Friday) your selected theme for the website / online store will be up.
  2. Just after the purchase to discuss the details, you can set up your online appointment with the support team, as it shows on your thank you page, email or by directly visiting at: www.d3xter.com/book-an-appointment/.
  3. Customer content shall be provided to our official support email address or on the ticket portal shows on your customer dashboard as specified above in General SLA Clause.
  4. Based on the provided content, response shall be provided within 48 Hrs with the ETA.

Social Media Marketing

  1. After the purchase to discuss the details, you can set up your online appointment with the support team, as it shows on your thank you page, email or by directly visiting at: www.d3xter.com/book-an-appointment/.
  1. Based on the meeting, your social media project along with the agreed schedule will be set up in 48Hrs after the meeting.
  2. Project tasks shall be started, after the written confirmation of the project details by the Customer.
  3. Content for the design or posts shall be provided by the client.
  4. Any delay from customer responsibility such as content etc. shall be add up the delay in the discussed ETAs.
  5. Dedicated slack channel shall be created and shared with the customer for instant communication.

Add-on Services

  1. ETA for each Add-on service shall be provided within the 48Hrs of the request based on the purchased Add-on.
  2. In case of domain services request, it shall be purchased according to the availability of the domain which shall be updated within 24 – 48 Hrs.

In case of content writing services, meeting setup can be scheduled by the customer www.d3xter.com/book-an-appointment/.

Refund Policy

Products/Services purchased may be refunded only if cancelled within the refund period specified below in this policy.

Some products/services refund policies may vary according to the time period, and some products/services that will not be eligible for a refund under any circumstance. 

Please see following applicable refund terms:

  1. Any purchase prior to production/service efforts shall be 100% refundable.
  1. During refund, if charged external FEES (i.e: FED) + Taxes amount shall be deducted.
  1. Add-on Services:
    1. Domain services will not be refundable after registration of the domain.
    2. In case of Content Marketing, refund requests can be processed within the 7days of purchase request.
    3. In case of Content Marketing, any efforts invested to develop a content shall be charged and deducted from the refund amount.
  1. Social Media Marketing: 
    1. Any refund request prior to the confirmation of the project, shall be 100% refundable.
    2. Any refund request after the confirmation of project, within the 5 Days shall be refunded 50%, if project/monthly not been fully completed.
    3. After 7 Days of confirmation of the project, invested efforts shall be deducted from the refund amount.  
    4. Based on the mutual understanding between Customer & D3xter Representative, if monthly milestones have been achieved against that project, then the order shall be considered as 100% completed and the payment would be NON REFUNDABLE.
    5. Any monthly refund request, after that particular month shall be a NON REFUNDABLE.
  1. Online store: 
    1. Any refund request prior the initiation of the deployment of the store, shall be 100% refundable.
    2. After the initiation of the deployment, invested efforts shall be deducted from the refund amount.  
    3. Refund request within the 7 Days after the deployment of the selected theme, shall be 50% REFUNDED, in case content has not been processed.
    4. After the 7 Days of deployment or submitted content has been processed, NO REFUND shall be made.
  1. Website Development: 
    1. Any refund request prior the initiation of the deployment of the website theme, shall be 100% refundable.
    2. After the initiation of the deployment, invested efforts shall be deducted from the refund amount.  
    3. Refund request within the 7 Days after the deployment of the selected theme, shall be 50% REFUNDED, in case content has not been processed.
    4. After the 7 Days of deployment or submitted content has been processed, NO REFUND shall be made.
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